At The Wood Saga, we ensure a smooth and reliable shipping experience for all our personalized gifts.

1. Order Processing & Shipping Time

• All products are made to order.
• Processing time: 4-6 business days (varies based on design complexity).
• Shipping time: 3-7 business days, depending on the location.
  
• Order delivered within 7-12 days

2. Shipping Partner & Charges

• We use third-party courier services for delivery.
• Free Shipping on orders above ₹1099.
• Standard Shipping: Charges apply for orders below ₹1099 (calculated at checkout).

3. Incorrect Address Policy

• If an incorrect or incomplete address is provided, the customer will be responsible for reshipping charges.

4. International Shipping

• We ship worldwide! Delivery times & charges depend on the destination. Any customs duties are the buyer’s responsibility. 
• For international order please connect with us on WhatsApp ( 9978086364)

5. Tracking & Delivery

• Once shipped, a tracking link will be shared via email/WhatsApp.
• Delivery delays due to courier service issues, weather, or unforeseen circumstances are beyond our control.

6. Damages & Lost Shipments

• If the package arrives damaged, report it within 48 hours with photos.
• We are not responsible for lost shipments due to incorrect addresses provided by the customer.

For any queries, contact us at thewoodsaga.tws@gmail.com.