1. Information We Collect

When you visit or make a purchase on The Wood Saga, we may collect the following types of personal information:

• Personal Details: Name, email address, phone number, and shipping/billing address.
• Payment Information: Payment method details (we do not store credit/debit card details; transactions are processed securely).
• Order History: Details of purchases and transactions made on our website.
• Device Information: IP address, browser type, and cookies that help improve your experience.
• Communication Data: Any messages, inquiries, or feedback you send to us.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing & Fulfilment: To process and deliver your purchases.
• Customer Support: To respond to your queries, feedback, and concerns.
• Marketing & Promotions: To send you updates, offers, and newsletters (you can opt out anytime).
• Website Improvement: To analyse user behaviour and enhance our website’s functionality.
• Legal Compliance: To comply with legal obligations and prevent fraudulent activities.

3. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted payment processing for safe transactions.
• Limited access to personal data by authorized personnel only.
• Secure servers to store your information.

However, no online platform is 100% secure, and we encourage users to protect their login credentials.

4. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share your data in the following cases:

• Service Providers: With third-party logistics partners for order delivery.
• Payment Gateways: For processing transactions securely.
• Legal Obligations: If required by law enforcement or to protect our rights.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyse website traffic, and personalize content. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

6. Your Rights & Choices

As a user, you have the right to:

• Access and update your personal information.
• Request the deletion of your data (except where required for legal or business purposes).
• Opt out of marketing communications by clicking “Unsubscribe” in emails.

For any data-related requests, please contact us at thewoodsaga.tws@gmail.com .

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage users to read their privacy policies before sharing any personal data.

8. Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect data from minors. If you believe we have received information from a child, please contact us to remove it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We encourage users to review this policy periodically.

10. Contact Us

For any questions or concerns about our Privacy Policy, please reach out to us at:
📩 Email: thewoodsaga.tws@gmail.com
📞 Phone: +91 9978086364

Thank you for trusting The Wood Saga with your personal data. We value your privacy and security! 💚