No products added!
Free Delivery on order above 1099/-
Frequently Asked Questions
We’ve compiled a list of frequently asked questions to help you with your shopping experience at The Wood Saga.
If you don’t find your answer here, feel free to contact us!
1. Orders & Customization
Q: Do you offer customization on your products?
A: Yes! We specialize in personalized wooden gifts. You can add names, logos, photos or custom engravings. Contact us for any specific requests.
Q: How do I place an order for a personalized product?
A: Simply select your product, enter your customization details, and place the order. We’ll send you a preview within 1 working day for confirmation before production.
Q: Can I make changes to my order after placing it?
A: Changes can only be made before the design is confirmed. Once the design is approved, we proceed with processing, and modifications cannot be accommodated.
Q: Is there a minimum order quantity?
A: No, we accept single orders as well as bulk orders for corporate gifting, weddings, and events.
2. Shipping & Delivery
Q: Do you ship across India?
A: Yes, we deliver all across India.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Delivery times & charges depend on the destination. Any customs duties are the buyer’s responsibility. For international order please connect with us on WhatsApp (9978086364).
Q: How long does delivery take?
A: Processing your order will take 4-6 business days (varies based on design complexity). Shipping will take 3-7 business days, depending on the location.
Q: How can I track my order?
A: Once your order is shipped, we’ll provide you with a tracking link via email or WhatsApp.
Q: What if my package arrives damaged?
A: If your package is damaged during transit, please contact us within 48 hours with photos of the damaged product, and we’ll assist you with a replacement or resolution.
3. Payments & Refunds
Q: What payment methods do you accept?
A: We accept UPI, Visa & MasterCard.
Q: Can I cancel my order?
A: Orders can be cancelled within 3 hours after placing the order. Once this window passes, cancellation will not be possible as processing begins.
Q: What is your return & refund policy?
A: Since our products are personalized, we do not offer returns or refunds unless the item is defective or incorrect. Please read our Return Policy for details.
4. Sustainability & Materials
Q: Are your products eco-friendly?
A: Yes! All our products are made from sustainable wood or fine quality birch wood, designed to be durable, biodegradable, and environmentally friendly.
Q: Do you use real wood in your products?
A: Absolutely! We use high-quality, responsibly sourced wood to ensure longevity and a premium feel.
Q: How long does it last?
A: Our wooden products are built to last for years with proper care. Avoid prolonged exposure to moisture and direct sunlight to maintain their quality.
Q: Where do these awesome designs come from?
A: Our designs are a blend of creativity, sustainability, and craftsmanship. We create unique patterns inspired by nature, art, and contemporary aesthetics.
Q: Are there any precautions required?
A: Yes, to maintain the durability of your wooden products:
- Keep them away from excessive moisture.
- Clean gently with a dry or slightly damp cloth.
- Avoid harsh cleaning agents.
Q: Why should I choose sustainable gifting?
A: Sustainable gifts are thoughtful, eco-conscious, and reduce carbon footprint. By choosing The Wood Saga, you support handcrafted, planet-friendly gifting.
5. Corporate & Bulk Orders
Q: Do you offer bulk orders for corporate gifting or events?
A: Yes, we provide bulk gifting solutions for businesses, weddings, and special occasions. Contact us for customization options and bulk pricing.
Q: Can I get my company logo engraved on the products?
A: Yes! We offer corporate branding with logo engraving. Reach out to us with your requirements.
6. Contact & Support
Q: How can I contact The Wood Saga for queries?
A: You can reach us via:
📩 Email: thewoodsaga.tws@gmail.com
📞 Phone: +91 9978086364
📲 WhatsApp: +91 9978086364
Q: Do you have a physical store?
A: No, we are an online store. However, you can explore and shop our entire collection on our website.
Have more questions? Feel free to get in touch! 🌿✨